Order Info, Shipping & Returns          

You can place your order with confidence!

Method of Payment

Prices are in Canadian dollars (here's a handy converter for you) and are subject to change without notice.  We also reserve the right to change store policies and terms without notice.  Paypal is the preferred method of payment since it is fast, easy to use and offers secure online ordering.  All major credit cards are accepted through Paypal, and, you do not require a Paypal account in order to make a purchase; you can pay directly without registering.

Customer Satisfaction

Our goal is customer satisfaction, we want you to come back and shop with us again.  We know that it is difficult to tell exactly what an item is like when you cannot touch it before ordering.  And,  every computer monitor is different - colors will display differently.  We try hard to make all of our  photographs capture the color and details of everything we sell.  And, we describe all of our items through our photography and through words to the best of our ability.

All Shipping

All items are shipped twice a week (except for Sundays and Canadian holidays).  The approximate shipping time is 6-12 business days.  Any applicable import fees, taxes or duties are the responsibility of the buyer.  **US customers, please be aware that with tighter security at our borders there can be delays with Customs and this is beyond our control. 

Items that have a value of $50.00 or greater are shipped via Canada Post Expedited Parcel.  Items that have a value under $50.00 are shipped via regular mail (tracking is not available with regular mail).  Every item will be carefully and securely packaged and you will receive an email notification when your item has been shipped.  All jewelry items are gift boxed. 

Shipping charges for Canada and the US are as follows:

• If your order total is from $0.01 - $25.00, then add $3.75
• If your order total is from $25.01 - $50.00, then add $5.50
• If your order total is from $50.01 - $75.00, then add $7.25
• If your order total is from $75.01 - $100.00, then add $9.00
• If your order total is $100.01 and more, then shipping is free

International orders, please contact us to confirm that we ship to your country. 

Jewelry Return Policy

If you are not completely satisfied with your purchase, please contact us with all of your details, and return the merchandise in its original, undamaged condition and packaging within fourteen (14) days of the postmark date for an exchange or refund, minus shipping charges.  Please ensure that you contact us prior to any return.  Customer is responsible for return shipping and for your protection ensure that the package is shipped via traceable methods.  We will process your return when we have received the item undamaged.  Note:  For hygienic reasons, earrings cannot be returned or exchanged.

Shipping Notes for Prints

1. Smaller prints (e.g. 8.5" x 11") will be shipped flat in a stiffened and protected package.
2. Larger prints will be shipped in a mailing tube with protective paper and foam chips to prevent crushing.
3. De-curling of the print is best left to the framer but can be done by the purchaser.  Laying it flat with books for a day or two is one method.  It can also be reverse curled using the mailing tube if done very carefully and specifically to avoid scratching or scuffing the print.

Coupons/special discount code

If you have a coupon or special discount code, please contact us directly detailing the items that you would like to order. We will then issue you an invoice through Paypal to pay that reflects the discount.  If you wish, you can make your purchase directly and include the code in the comment/note section at checkout and your discount will be refunded to you within 24 hours.  This applies to newsletter subscribers as well.   Note:  Coupons or special discount codes cannot be combined. 

Privacy

Information that you provide to us will not be shared with any other party, at any time, for any reason.  All information will be kept strictly confidential.  Email addresses will be used solely by The Wing Thing for newsletter notification of special offers or products updates.